How we work.

Business Registration

Company name: Sorted Solutions Co., Ltd

Tax identification no.: 0319422863

Issued by: Department of Planning and Investment of Ho Chi Minh City

Date of issue: 02/03/2026

Registered address: 90A Tan Son Hoa, Tan Son Hoa Ward, Ho Chi Minh City, Vietnam

Medical Device Trading Eligibility

Sorted Solutions Co., Ltd is declared eligible to trade Class B, C and D medical devices.

Declaration number: 260000436/PCBMB-HCM

Date of publication: 20/08/2026

Issuing authority: Department of Health of Ho Chi Minh City (So Y Te TP. Ho Chi Minh)

Company declaration reference: 01/2026/SORTED-VBCB, dated 14/08/2026

Import and distribution of medical devices is carried out in compliance with applicable Vietnamese law. All medical device information provided on this website is for informational purposes only and does not constitute medical advice.

Sorted Therapies provides wellness and recovery services. We are not a medical provider, and our sessions are not a treatment for any condition. Some people should not use certain therapies, and some need written clearance from their doctor first. The rules below are the same as on the consent form you sign before your first session. Each therapy's page on our website also lists other conditions to check with your doctor or our team first. Please read them before booking or renting, and tell our team about any health condition before your first session.

If you feel unwell on the day, or have a fever, cold, flu, or a sinus or chest infection, please rebook your HBOT or red light session for when you are well. If you feel unwell during a session, tell our staff immediately.

Mild Hyperbaric Oxygen Therapy (HBOT)

Do not book HBOT if any of the following apply:

• You have an implanted electronic device, such as a pacemaker, implanted defibrillator, cochlear implant, neurostimulator or insulin pump
• You have an untreated collapsed lung (pneumothorax)
• You have trouble clearing your ears, for example ear pain on a plane that doesn't go away when you swallow or yawn
• You have had ear surgery in the last 3 months
• You are pregnant, or think you might be
• Your blood pressure is above 160/100 mmHg, or your high blood pressure is not under control

You need written clearance from your doctor before HBOT if any of the following apply:

• You have cancer that is active, progressing or suspected, or you are having cancer treatment such as chemotherapy
• You have epilepsy or a history of seizures

If you have claustrophobia, tell us. Our safety officer will talk it through with you at your consultation, and you can stop the session and leave the chamber at any time. All HBOT sessions in our studio are supervised. You are never left unattended in the chamber.

All hyperbaric chambers sold or rented by Sorted Therapies, for home or business use, must only be operated with an adult present who has been trained, together with the user, by a Sorted hyperbaric safety officer in accordance with the manufacturer's user manual. Training is recorded and signed off at every rental and sale.

Tất cả buồng oxy cao áp do Sorted Therapies bán hoặc cho thuê, dù sử dụng tại nhà hay tại cơ sở kinh doanh, chỉ được vận hành khi có mặt một người lớn đã được nhân viên an toàn oxy cao áp của Sorted đào tạo cùng với người sử dụng, theo Hướng dẫn sử dụng của nhà sản xuất. Việc đào tạo được ghi nhận và ký xác nhận mỗi lần cho thuê và bán.

Red Light Therapy

Do not book red light therapy if any of the following apply:

• You are pregnant, or think you might be
• You have cancer that is active, progressing or suspected, or you are having cancer treatment such as chemotherapy
• You take medication that makes you sensitive to light, for example certain antibiotics, some antidepressants, retinoids, Accutane (isotretinoin) or tretinoin
• You have a skin condition that reacts to light, such as porphyria

Red light is never used on broken skin, an open wound, a rash or acute inflammation. We can treat a different area instead.

You need written clearance from your doctor first if any of the following apply:

• You are breastfeeding
• You have ever had skin cancer (clearance from your dermatologist)
• You have an implanted electronic device, such as a pacemaker
• You have epilepsy or a history of seizures
• You have severe cystic acne
• You are having medical treatment of any kind, or taking prescription medication
• You have had surgery in the last 6 weeks on or near the area you want treated

If you have a thyroid condition, tell us and we will keep the light away from your neck. Always protect your eyes: do not stare directly into the panel, and wear the goggles provided.

PEMF (Magnetic Field Sessions)

These sessions use pulsed magnetic fields. Do not book PEMF if any of the following apply:

• You have an implanted electronic device, such as a pacemaker, implanted defibrillator, cochlear implant, neurostimulator or insulin pump
• You are pregnant, or think you might be
• You have cancer that is active, progressing or suspected, or you are having cancer treatment such as chemotherapy
• You have epilepsy or a history of seizures
• You have a blood clotting disorder, or any acute bleeding

PEMF is never used on broken skin, an open wound, a rash or acute inflammation. We can treat a different area instead.

You need written clearance from your doctor first if you have had surgery in the last 6 weeks on or near the area you want treated, or if you have another serious or uncontrolled medical condition.

If you have metal implants, plates, screws, a joint replacement or any other metal in your body, show our team exactly where: PEMF is never used over that area. If you take blood-thinning medication, tell our team before your session.

You use all products and services at your own risk. It is your responsibility to disclose relevant health conditions before a session, and to make sure that nobody with a listed contraindication uses equipment you rent from us. Sorted Therapies is not responsible for outcomes arising from conditions that were not disclosed.

Welcome to sortedtherapies.com (the "Website"), operated by Sorted Solutions Co., Ltd ("Sorted", "we", "us", "our"). By accessing or using this Website, purchasing products, renting equipment, or booking services, you agree to these Terms of Service. If you do not agree, please do not use our Website or services.

1. Eligibility

You must be at least 18 years old to use our services.

2. Wellness Services Disclaimer

Sorted provides wellness and recovery services only. We do not provide medical advice, diagnosis, or treatment. Our services and products are not intended to replace professional medical care. Results may vary between individuals, and no outcomes are guaranteed.

3. Personal Responsibility

All products and services are used at your own risk. For in-studio sessions, clients receive an initial consultation and supervision during sessions, and must follow all instructions provided by our staff. Sorted reserves the right to refuse service at any time, including in cases of intoxication or unsafe behaviour.

4. Commercial Use

Businesses purchasing devices from Sorted receive training and documentation. After training, the purchasing business assumes full responsibility for its own customers. Sorted holds no liability for third-party clients of any business using Sorted equipment.

5. Rental Equipment

Rental equipment remains the property of Sorted at all times. Customers may not resell rented equipment, relocate it without permission, modify or tamper with it, or use home rental equipment for commercial purposes. Violation may result in forfeiture of the security deposit.

6. Hyperbaric Chambers: A Trained Adult Present

All hyperbaric chambers sold or rented by Sorted Therapies, for home or business use, must only be operated with an adult present who has been trained, together with the user, by a Sorted hyperbaric safety officer in accordance with the manufacturer's user manual. Training is recorded and signed off at every rental and sale.

Tất cả buồng oxy cao áp do Sorted Therapies bán hoặc cho thuê, dù sử dụng tại nhà hay tại cơ sở kinh doanh, chỉ được vận hành khi có mặt một người lớn đã được nhân viên an toàn oxy cao áp của Sorted đào tạo cùng với người sử dụng, theo Hướng dẫn sử dụng của nhà sản xuất. Việc đào tạo được ghi nhận và ký xác nhận mỗi lần cho thuê và bán.

A chamber is never to be used alone. A signed HBOT Training Sign-Off Form is a condition of handover, and a new form is signed at every rental, renewal and sale, and whenever the supervising adult changes. Using a chamber alone, or with an untrained operator, is a material breach: Sorted may end the agreement and collect the chamber, and the customer accepts full responsibility for any use outside these terms.

7. Limitation of Liability

Sorted's total liability is limited to the amount paid by the customer. Sorted is not responsible for indirect losses, loss of income, or consequential damages.

8. Payment & Fraud Protection

We reserve the right to cancel suspicious orders, require ID verification for high-value purchases, and refuse transactions that are not fully cleared. Chargeback fraud may result in permanent account restriction.

9. International Orders

All payments are processed in Vietnam and governed by Vietnamese law. International customers are responsible for customs duties and taxes in their own country. Exchange rates apply on the day of the transaction.

10. Governing Law

These Terms are governed by the laws of Vietnam.

How We Operate

Sorted Therapies runs strictly by appointment. We are not a walk-in facility. Our team, equipment, and space are prepared specifically for each booking. When you reserve a session, that slot is yours and ours alone for the duration of your appointment. These terms exist to protect the time of every client, and to make sure each session you book is the session you receive.

Making a Booking

Sessions can be booked through our online booking system, by message, or in person at the studio. A booking is only confirmed once you receive written confirmation from us by email or messaging app. Walk-ins cannot be guaranteed. Even if the studio appears open, our team may be on a scheduled break between appointments, and equipment may not be prepared for immediate use.

Payment

Payment is taken on arrival at the studio. We do not take payment in advance. Accepted payment methods are confirmed at the time of booking. Pricing for each service is listed on our website and is the same rate for all clients.

Arriving On Time

Please arrive 5 to 10 minutes before your scheduled start time. This lets us complete any intake, brief you on the equipment, and start your session on time so you receive the full duration you have booked. If your session includes a guided protocol (HBOT, PEMF, or the Recovery Reset), arriving late reduces the total time available. Sessions cannot run past their scheduled end time, as the next client's slot begins immediately after.

Late Arrivals

If you are running late, please contact us as soon as possible. We will always do our best to accommodate you within your original booking window. If you arrive more than 30 minutes after your scheduled start time, and we have been unable to reach you during that window, your session will be forfeited and the slot released. This applies regardless of whether the studio has other bookings that day. This rule exists to respect the schedule of clients booked later in the day, and to protect our team's time.

No Bookings That Day

Because we open by appointment only, our team is not on site outside of confirmed bookings. If you are late and we have no other appointments that day, we will still try to accommodate you, but in most cases the session will need to be cancelled and rebooked. We will always let you know as quickly as possible which applies.

Cancellations & Rescheduling

We understand that plans change. To cancel or reschedule, please contact us directly through your original booking channel as early as possible. Changes made through messaging apps are accepted, but only once we have replied to confirm. Giving us as much notice as possible allows us to offer the slot to another client, and we appreciate every advance notice, even if it is only a few hours.

Repeated No-Shows

We trust our clients, and the vast majority of bookings run smoothly. However, repeated no-shows use time and resources that other clients could have used. After two no-shows within a three-month period, future bookings may be declined, or we may ask for a deposit to secure the slot going forward. We will always discuss this with you directly before it applies.

By booking a session with Sorted Therapies, you confirm that you have read and agree to these terms.

What It Is

Sorted's loyalty programme is free for sessions at our recovery studio. Every visit earns a stamp on your loyalty card, and after 5 stamps your next session is on us. You don't need to sign up: your card is linked to the email address you book with. Join by email on our website as well for members' offers and our Sunday email.

Joining By Email

• Join on our website with your email address, then tap the link in the email we send you to confirm.
• Joining doesn't add a stamp: every stamp comes from a visit to the studio.
• Members get our Sunday email: the week's blog posts, offers on red light and HBOT equipment when we have them, and news from the studio.
• Book with the email address you joined with, so your stamps add up.
• Every Sunday email has a link to unsubscribe. Unsubscribing stops the emails; your loyalty card and its stamps stay.

Earning Stamps

• You earn one stamp for each studio session you attend: red light, PEMF, mHBOT, any two together, or the Recovery Reset.
• Your stamp is added after your visit. Your booking emails and your booking page show your card.
• A booking for two earns two stamps, one for each person, both on the card of the person who made the booking.
• Bookings that are cancelled or not attended, free consultations and the free session itself do not earn a stamp.
• Sessions booked by message or in person count too, as long as we have your email address.
• Visits from 02/08/2026 onwards are counted.

How Long Your Card Lasts

Your card is valid for 12 months from your first visit. Collect your 5 stamps and have your free session within those 12 months. Your booking emails and booking page show the date your card ends.

• If your card ends before you reach 5 stamps, those stamps expire, and your next visit starts a new card.
• If you have 5 stamps but don't have your free session before your card ends, the free session expires.
• Your free session must be booked for a date on or before your card's end date.
• After your free session, your next visit starts a new card with its own 12 months.

Your Free Session

When your card has 5 stamps, your next session is free. Your free session is your usual session: the one you booked most often across the 5 visits that filled your card (the most recent one if two are level), at its current price for one returning client.

• The free session comes off the next session you book with the same email address, automatically.
• If you book something that costs more than your usual session, you pay only the difference.
• If you book something that costs less, it is free, and the unused value is not carried over or paid out.
• It covers one person, and one free session can be used per booking. On a booking for two, your friend pays as usual.
• If you cancel your free session booking, the free session goes back on your card. If you don't attend it without cancelling, it is used.
• After your free session, your card starts again with no stamps.

For example: if your 5 stamps came from red light sessions, your free session is a red light session. Book a Recovery Reset instead, and the price of a red light session comes off it, so you pay only the rest.

Matching Your Visits

Your card is linked to the email address you book with, so please use the same one each time. Two people who share a phone number keep their own cards. If your email address has changed, or two people would like to share one card, message us and we will combine your visits.

Good To Know

• A free session cannot be exchanged for cash, transferred to someone else or combined with another offer.
• We may remove stamps that were earned by mistake or through misuse.
• We may change or end the loyalty programme by giving at least 30 days' notice on this page. A free session you have already earned can still be booked for 3 months after the programme ends.
• The card uses only the booking details you have already given us and, if you join by email, your email address. See our Privacy Policy for how we look after them.

By booking a session with Sorted Therapies, or joining by email, you agree to these terms.

You place your order online, then pay by VietQR or bank transfer from your own bank's app, using your order number as the transfer reference. We confirm with you once your payment arrives.

• HBOT chambers: a 50% deposit to place your order, and 50% on delivery and installation. Every chamber is custom made for you, so we start building once the deposit arrives
• Red light panels, stands and all other products: 100% when you order
• Red light panels and stands are delivered free anywhere in Vietnam. For HBOT chambers more than 10 km from our location, and for in-person setup and training more than 10 km away, the costs are agreed with you before your first payment (see Service & Delivery)

Why we don't take card payments

Online attacks on payment systems are growing fast, and AI is making them more capable than anyone expected. To keep you safe, we never ask for or keep card numbers. Because you pay in your own bank's app, your card and banking details never pass through our website.

All prices are in Vietnamese dong and include VAT. You can ask for a VAT invoice for a company when you order.

Shipping (Vietnam)

Red light panels and stands are delivered free anywhere in Vietnam. HBOT chambers are delivered free within 10 km of our location in Ho Chi Minh City; further away, chamber delivery is charged at cost, and we confirm the amount with you before you pay. See Service & Delivery for the full terms.

• Red light panels and stands in stock: 1 to 5 days, depending on where you are in Vietnam
• Red light panels and stands not in stock: around 28 days
• HBOT chambers: built to your order, ready in about 4 to 5 weeks

Our equipment is imported to demand rather than held in large stock. We confirm the expected timeline with you at the time of order.

Returns

We do not accept change-of-mind returns. Returns are accepted only for manufacturing defects or functional failure. Devices must be unused, in original packaging, with all accessories.

Not returnable

• Used products
• Cosmetic damage
• Drops
• Scratches
• LED colour variation
• Incorrect expectations

For an approved return, customers may choose a refund or store credit.

Red Light Panels

All Sorted red light panels include a 2-year limited warranty.

Covered

• Manufacturing defects
• Electrical failure

Not covered

• Drops or impact damage
• Water exposure
• Power surges
• Unauthorised repairs
• Improper voltage
• Natural disasters
• Cosmetic wear
• Commercial overuse
• Modification or tampering

HBOT Chambers

HBOT chambers carry a 1-year warranty with Sorted, and a further warranty with the manufacturer up to 2 years in total.

Year 1 (with Sorted)

If anything goes wrong in the first year, we provide a replacement so you can keep using your chamber while the faulty part is being replaced.

Years 1 to 2 (with the manufacturer)

After the first year, warranty claims are handled with the manufacturer. We will provide a replacement where parts are available, and we will manage the claim with the manufacturer on your behalf.

The same exclusions listed for red light panels apply, including damage from misuse, drops, water, power surges, unauthorised repairs, and modification or tampering.

Warranty Process

Email photos or video to hello@sortedtherapies.com. If your claim is approved, Sorted will arrange a replacement and covers nationwide shipping for warranty replacements.

Opening the casing of a device immediately voids the warranty.

This agreement covers red light panels and HBOT chambers rented for personal use at home. Rental equipment remains the property of Sorted Therapies at all times.

Where We Rent

Home rentals are available within 10km of our location at 90A Tan Son Hoa, Ho Chi Minh City. Sorted covers delivery to you. Customers cover the cost of return delivery.

Deposits

Red light panels

The rental fee is paid upfront, together with a refundable security deposit for the panel: Pro 300 5,000,000 VND, Pro 900 12,000,000 VND, Elite 1500 20,000,000 VND and EliteMax 1800 35,000,000 VND, plus 10,000,000 VND with the motorised stand. The deposit is returned at the end of the rental if the equipment is returned undamaged. Rental prices are on our Rent page.

If you decide to buy the panel you are renting, your deposit comes off its price and you pay the difference.

HBOT chambers

HBOT rentals carry a refundable deposit of USD 1,000. If something breaks due to the client's fault, we use the deposit to replace the broken part. We provide an invoice for the full cost of the replacement part. If the part costs less than USD 1,000, we refund the difference. If it costs more than USD 1,000, the balance is payable by the client. If the equipment is returned undamaged, the full deposit is refunded. HBOT home rental fees include delivery, setup, training, protocol guidance, support and collection.

HBOT Chambers: A Trained Adult Present

A rented chamber must only be operated with an adult present who has been trained, together with the user, by a Sorted hyperbaric safety officer in accordance with the manufacturer's user manual. It is never used alone. The user and the supervising adult sign the HBOT Training Sign-Off Form at delivery: no signed form, no delivery. A new form is signed at every rental and renewal, and whenever the supervising adult changes. Using the chamber alone, or with an untrained operator, is a material breach: Sorted may end the rental and collect the chamber.

Your Responsibilities

As the renter, you are fully responsible for the equipment while it is with you, including:

• Theft
• Fire damage
• Electrical surges
• Improper use
• Relocation of equipment
• Damage caused by children or pets

Equipment must remain at the original delivery address.

Prohibited Use

Home rental equipment may not be sub-leased, used commercially, modified, or repaired by unauthorised persons.

Non-Return

Failure to return equipment results in full deposit forfeiture, and authorities may be notified.

This agreement covers equipment rented by a business (for example a spa, gym, hotel or wellness centre) to offer recovery services to its own customers. Terms are confirmed in writing for each engagement. Rental equipment remains the property of Sorted Therapies at all times.

Commercial Use

Unlike home rentals, business rentals may be used commercially within the renting business's own premises. The business receives training and documentation from Sorted, and after training assumes full responsibility for its own customers. Sorted holds no liability for the third-party clients of any business using Sorted equipment.

Deposits

HBOT chamber rentals carry a refundable deposit of USD 1,000, applied on the same basis as home rentals: the deposit covers the cost of any part broken through the business's fault, with a full invoice provided, the difference refunded if the part costs less, and the balance payable if it costs more. Red light panel rentals carry a refundable security deposit equal to two months of rental. Commercial deposit and pricing terms may be adjusted by written agreement for larger or longer engagements.

Responsibilities & Restrictions

• Equipment remains at the agreed premises and may not be relocated without permission
• Equipment may not be resold, sub-leased, modified, or repaired by unauthorised persons
• The business is responsible for safe use, correct electrical setup, and staff training compliance
• A chamber is only operated with a trained adult present: every staff member who operates it is trained by a Sorted hyperbaric safety officer in accordance with the manufacturer's user manual and named on the signed HBOT Training Sign-Off Form, a client never uses it alone, and a new form is signed at every rental, renewal and sale and whenever a new operator is added
• The business insures against and remains responsible for theft, fire, surge, and misuse while equipment is in its care

Delivery & Setup

Delivery, installation, setup and training are handled by the Sorted team. See the Service & Delivery policy for how delivery and travel are covered within and beyond 10 km of our location.

Our goal is to get your equipment in place and make sure you know exactly how to use it. To keep everything transparent, our delivery and training terms are set out below.

Red light panels and stands

• Delivery is free anywhere in Vietnam.
• Every panel comes with a free online walkthrough, wherever you are: how to set it up, and the distances, doses and settings for your goals.
• Installation, setup and in-person training are free within 10 km of our location at 90A Tan Son Hoa, Ho Chi Minh City.
• More than 10 km away, if you would like us to come and install your panel and train you in person, the cost of that trip is billed. It may include flights, travel time, local transport, food, and accommodation where an overnight stay is needed.

HBOT chambers

• Within 10 km of our location: delivery, installation, setup and in-person training are free.
• More than 10 km away: delivery is charged at cost. We work it out from your address and tell you the amount before you pay anything.
• If you would like us to come and install your chamber and train you in person more than 10 km away, the cost of that trip is billed. It may include flights, travel time, local transport, food, and accommodation where an overnight stay is needed.

How we agree the costs

Every extra cost is agreed with you before your first payment. You can choose how to go ahead:

• Ask for a quotation first. We send you the delivery cost and any setup and training costs, and you decide.
• Or go ahead now with a 50% payment to secure your order. We then work out the delivery and any setup and training costs with you, and you pay the remaining 50%, with those costs added, on delivery and installation.

Travel is never a profit centre. These costs exist only to cover our expenses so we are not out of pocket. Terms vary by location and are always discussed and agreed with you before booking, and where possible we will work something out that keeps your cost down. If actual expenses come in lower than estimated, you pay the lower amount.

Multi-Panel Installations

For orders of more than one panel, please allow around 1.5 hours of setup and training time per panel. Travel costs remain the same regardless of quantity. For larger installations, a same-day return may not be possible, and we will discuss the timeline with you during booking.

Online Training

If you would rather avoid travel costs, we offer full online training by Zoom, Google Meet, or Microsoft Teams. It runs around 30 minutes, covers how the therapy works, protocol optimisation for your equipment, and a full question and answer session. Online training is included free with your purchase.

Sorted Therapies offers wellness technology and business consulting. This summary sets out how our consulting engagements work. A full agreement is signed before any engagement begins.

What We Offer

Home Recovery Room Setup

Help for individuals designing a personal recovery space: equipment selection, room layout, placement, basic usage protocols, sourcing and installation coordination for red light, HBOT and PEMF equipment.

Business Revenue Consulting

Help for spas, gyms and wellness centres adding recovery technology: space optimisation, equipment selection, service menu design, pricing strategy, operational protocols, revenue projections and integration planning.

We provide wellness technology and business expertise only. We are not doctors or licensed healthcare providers, and nothing we provide is medical advice. Equipment we recommend is for general wellness, not medical treatment. We do not guarantee specific revenue figures or health results. All final decisions on equipment, setup and operations rest with the client, who is responsible for consulting qualified professionals and meeting all legal and licensing requirements.

Fees & Payment

Unless agreed otherwise, fees follow a standard schedule: 50% deposit on signing to secure the start date, and 50% on delivery of the final work. Additional work beyond the agreed scope is quoted separately and billed at 500,000 VND per hour, in minimum increments of 30 minutes, and always with prior notice.

Revisions

The fee includes one round of revisions to the deliverables. Revision requests should be sent in writing to hello@sortedtherapies.com within 7 days of receiving the work, and are returned within 5 business days. Further revisions are billed as additional work.

Intellectual Property

Sorted retains ownership of its methodologies, frameworks, templates and systems. The client receives a non-exclusive, non-transferable licence to use them for their own internal business purposes, and may not resell, sub-license, or use them to provide competing services. Custom deliverables created for the engagement belong to the client in their applied form, but the underlying frameworks remain Sorted's.

Confidentiality

Both parties keep each other's sensitive business information confidential for two years after the engagement ends. Sorted may list the client as a reference or use case unless the client asks otherwise in writing.

Liability

Each party's maximum liability is limited to the total consulting fees paid. Neither party is liable for indirect or consequential losses, including lost profits or revenue. Sorted is not liable for business decisions or outcomes from the client's implementation of recommendations. Services are provided on an as-is basis.

Termination

Either party may end an engagement with 7 days written notice. On termination, payment is due for all work completed up to that date on a pro-rata basis. Prepaid fees are credited against completed work, with any balance refunded within 14 days.

Governing Law

Consulting engagements are governed by the laws of Vietnam, with disputes heard by the courts of Ho Chi Minh City.

Sorted collects personal data including your name, email, phone, address, wellness intake forms, and cookies.

How we use your data

• Orders
• Rentals
• Customer support
• Marketing (optional, opt-in only)

Data may be shared with payment processors and couriers so we can fulfil your order.

Your rights

You may request access to your data, correction of it, deletion of it, or to opt out of marketing at any time.

We use analytics tools including Facebook for Business.

To make any request about your data, contact hello@sortedtherapies.com.