Sorted collects personal data including name, email, phone, address, wellness intake forms, and cookies.
Data is used for:
Data may be shared with payment processors and couriers.
You may request:
We use analytics tools including Facebook for Business.
Contact: hello@sortedtherapies.com
Rental Deposit
A refundable security deposit equal to two months of rental is required prior to delivery.
The deposit:
Sorted does not pursue additional charges beyond the deposit.
Delivery Area
Rentals are limited to within 10km of District 1, Ho Chi Minh City.
Sorted covers delivery to the customer. Customers cover return delivery.
Customer Responsibilities
The renter is fully responsible for:
Equipment must remain at the original address.
Prohibited Use
Rental equipment may not be:
Non-return
Failure to return equipment results in full deposit forfeiture. Authorities may be notified.
Shipping (Vietnam)
If out of stock, orders are fulfilled within 7 working days.
Returns
We do not accept change-of-mind returns.
Returns are accepted only for manufacturing defects or functional failure.
Devices must be unused, in original packaging, with all accessories.
Not returnable:
Customers may choose refund or store credit.
Last updated: 01/03/2026
Welcome to www.sortedtherapies.com (the “Website”), operated by Sorted Solutions Ltd (“Sorted”, “we”, “us”, “our”).
By accessing or using this Website, purchasing products, renting equipment, or booking services, you agree to these Terms of Service.
If you do not agree, please do not use our Website or services.
1. Eligibility
You must be at least 18 years old to use our services.
2. Wellness Services Disclaimer
Sorted provides wellness and recovery services only.
We do not provide medical advice, diagnosis, or treatment. Our services and products are not intended to replace professional medical care.
Results may vary between individuals. No outcomes are guaranteed.
3. Personal Responsibility
All products and services are used at your own risk.
For in-clinic sessions, clients receive an initial consultation and supervision during sessions. Clients must follow all instructions provided by our staff.
Sorted reserves the right to refuse service at any time, including in cases of intoxication or unsafe behavior.
4. Commercial Use
Businesses purchasing devices from Sorted receive training and documentation. After training, the purchasing business assumes full responsibility for its own customers.
Sorted holds no liability for third-party clients of any business using Sorted equipment.
5. Rental Equipment
Rental equipment remains the property of Sorted at all times.
Customers may not:
Violation results in immediate forfeiture of the security deposit.
6. Limitation of Liability
Sorted’s total liability is limited to the amount paid by the customer.
Sorted is not responsible for indirect losses, loss of income, or consequential damages.
7. Payment & Fraud Protection
We reserve the right to:
Chargeback fraud may result in permanent account restriction.
8. International Orders
All payments are processed in Vietnam and governed by Vietnamese law.
International customers are responsible for customs duties and taxes in their country. Exchange rates apply on the day of transaction.
9. Governing Law
These Terms are governed by the laws of Vietnam.
All Sorted red light panels include a 2-year limited warranty.
Covered
Not Covered
Warranty Process
Customers must email photos / video to hello@sortedtherapies.com.
If approved, Sorted will replace the panel.
Sorted covers nationwide shipping for warranty replacements.
Opening the casing immediately voids warranty.
At Sorted Therapies, our goal is to get high-performance red light therapy into your space and ensure you know exactly how to use it to get results. To maintain 100% transparency, our delivery and training terms are outlined below.
1. Delivery & Shipping
2. On-Site Installation & Training (Outside HCMC)
If your location is outside the 10km HCMC radius (requiring more than a 1-hour drive or a flight), we are happy to come to you. However, as a lean operation, we must cover the cost of time and travel.
The “Ballpark” Figure: For most locations in Vietnam outside of HCMC, you should budget approximately 10 million VND for on-site services.
Transparency Note: We do not view travel as a profit center. If actual expenses (flight/taxi) are lower than the estimate, you only pay the lower amount. If we can fly in and out on the same day to save you money, we will.
3. Multi-Panel Installations
For bulk orders (more than 1 panel):
4. Online Training (The Efficient Alternative)
If you wish to avoid travel fees, we offer comprehensive Online Training via Zoom, Google Meet, or Microsoft Teams.
5. Why We Charge for Travel
Our time is dedicated to ensuring every Sorted client gets the most out of their investment. While we enjoy visiting your facilities, these fees simply cover the operational costs and the time taken away from the HCMC clinic. Our main priority is getting these panels to you so you can start seeing the benefits of the therapy immediately.
On-site installation and training costs for locations outside the HCMC local zone.
✓ Within 10km of HCMC:
Professional Setup & Training Included.
Actual costs are based on real-time flight and transport prices. We do not profit from travel expenses. View Full Policy